Return & Refund Policy
Thank you for shopping with us. We want you to be fully satisfied with your purchase. If you are not completely satisfied, you may request a return or refund according to the policy below.
Eligibility for Returns
You may request a return if:
- The item received is damaged, defective, or incorrect.
- The product is unused, unopened, and in its original packaging.
- The return request is submitted within 7 days of delivery.
- The product includes all original accessories, manuals, tags, and invoice/receipt.
Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse or improper handling.
- Used or altered products.
- Digital/downloadable products.
- Clearance, sale, or non-refundable items.
- Personal care or hygiene items after opening.
Return Process
To request a return:
- Contact our customer support team with your order number.
- Provide the reason for return and attach product images if required.
- Our team will review your request and provide return instructions.
- Ship the product to the provided return address.
- Once received and inspected, we will process your refund or replacement.
Refund Policy
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued through the original payment method whenever possible.
- Shipping charges are non-refundable unless the error was caused by us.
- If Cash on Delivery was used, refund may be provided through bank transfer or store credit.
Exchange Policy
We only replace items if they are defective, damaged, or incorrect. Exchange requests are subject to product availability.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of:
- The received product
- Product packaging
- Shipping label
Order Cancellation
Orders may be canceled before they are shipped. Once shipped, the order cannot be canceled and must follow the return process.
Return Shipping
- Customers may be responsible for return shipping charges unless the issue is caused by us.
- We recommend using a trackable shipping service for returns.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team through our Contact Us page.